Policies & FAQ
Coastal Movement Pilates Studio Policies
- Respect: Please treat all instructors, staff, and fellow clients with courtesy and respect. Concerns should be addressed privately with management outside of class.
- Equipment: Please respect all studio equipment and use apparatus only as instructed by your instructor.
- Equipment Cleaning: Pilates equipment is cleaned after each class using appropriate cleaning products and methods designed for our equipment. This helps maintain a clean, safe, and well-maintained studio environment for all clients.
- Safety: No horseplay, running, climbing on equipment, or unsupervised use of Pilates equipment is permitted.
- Service Animals: Service animals are welcome and must remain under the handler's control and supervision at all times. Service animals may not wander throughout the studio or into staff areas without their handler.
- Masks: Masks are generally not recommended during Pilates exercise. Clients who need to wear a mask because of an underlying health condition are encouraged to consider private sessions, allowing for more individualized attention and exercise modification.
- Instructor Direction: Clients are expected to follow instructor directions and disclose injuries, limitations, or other conditions that could affect safe participation.
- Studio Conduct: Disruptive, unsafe, or disrespectful behavior may result in termination of a session or discontinuation of studio services.
Frequently Asked Questions
Booking & Scheduling
Q: How do I book a class?
First time clients, are required to email coastalmovement1@gmail.com to begin prior to starting Pilates. Once, approved for classes, you can reserve a spot directly through our [online booking system] (link to scheduler).
Q: Do I need to book in advance?
Yes. Classes are kept small (max 6 participants) for personalized attention, so reservations are required.
Q: How long are the classes?
They are 50 minutes long with built in time for a sufficient cool down.
Q: What is your cancellation policy?
We kindly ask for at least 12 hours’ notice to cancel or reschedule a class. We understand unforeseen circumstances arise a cancellation less than 12 hours (late cancel) or a "no show" will result in a forfeit of the reserved class from the group package. Cancellations within the time period will be credited back to your account.
What to Expect
Q: What should I wear?
Comfortable, form-fitting workout clothes are best. Grip socks are required for safety and hygiene (available for purchase at the studio).
Q: Do I need to bring anything?
Just yourself! We provide all equipment and props. A water bottle is recommended.
Q: How early should I arrive?
Please wait until the time of your class to enter, as there might be another class finishing up.
Health & Safety
Q: Is Pilates safe if I have an injury or arthritis?
Yes—Pilates can be adapted for many conditions. Please inform your instructor about any injuries or medical concerns before class.
Q: Do you sanitize equipment?
Absolutely. All equipment and high-touch surfaces are cleaned and disinfected after every session.
Membership & Pricing
Q: Are classes purchased refundable?
No all classes purchased are final sale.
Other Details
Q: Is there parking?
Yes, free parking is available in our lot.
Q: How can I contact you?
Please email us at Coastalmovement1@gmail.com or message us through our website’s contact form.